Quick Links
All Collections
Getting Started Guide
-
Marketing Documentation
-
Live Chat
- How do I enable the chat widget
- Can I receive notifications when a new chat is received
- What details can I ask for before someone initiates a chat
- Can I disable the chat during non business hours
- How can I define my business hours
- What are shortcuts and how do I use them
- Can I show the chat widget when someone clicks on a button on the website
- How to enable chatbot?
-
Service Module
- How to set up the service module
- How to create a support group
- How do I receive tickets on the service module
- How to change the ticket priority or type
- What are Views and how it would help
- How to set up automation on the service module
- What would each of the triggers on service automation allow?
- How do I execute a Macro
- What are canned responses
- How do I use a canned response
- How do I add more ticket types, statuses, and priorities
- How to add articles to the help center
- How do I publish the articles
- What is a collection?
- How do I customize the look and feel of the help center
- How do I customize the URL of the help center
- Getting Started Guide
-
FAQ's
- Daily Email Sending Limit Restriction
- How to get my daily email limit increased?
- How to add a reply-to email?
- How to check for email opens, link clicks replies and perform an action?
- Can we remove the address from the footer of the emails?
- Can we remove the Unsubscribe link from the footer of the emails?
- What are Branded Emails?
- Can we remove EngageBay branding from the emails?
- What are Hard Bounces and Soft Bounces?
- Why are my users not able to view the contacts?
- How to send follow up emails?
- Why do my completed tasks don't appear?
- Why does embedded YouTube video on landing page doesn't work?
- Email broadcast shows I have reached my daily limit. Why?
- What is Email Validation and how do I validate my contacts/lists?
- How to export contacts?
- How to remove contacts from a static list?
- How do I find hard bounces / soft bounces / spam complaints / unsubscribed contacts?
- Where can I find my invoices and how to add my address information to the invoice?
- How to remove contacts from a sequence?
- How to get a pdf downloaded after the form is submitted?
- How to remove contacts from the Automation?
- How to remove contacts from the Workflow?
- What is an ACL?
- How do I remove the email id that is used to send emails?
- Why do the emails that I test have EngageBay Inc as the sender name?
- How to move contacts from one list to another list?
- Why am I unable to add a user?
- Why does my landing pages doesn't look good on mobiles?
- How to create a list of 100 contacts?
- How to export deals?
- How to send Resubscribe email?
- How to find all the Opens from an email broadcast and add them to a static list?
- How to use Scheduler Node?
- How to find the contacts who clicked on a link and add them to a list or add a tag?
- How to create a ticket from the form submission?
- How to install EngageBay Chrome extension?
- How to add score based on email opens and link clicks?
- How to remove contact from a sequence automatically when the subscriber replies?
- How to use LinkedIn integration to scrape contacts in EngageBay?
- Why does the reCAPTCHA shows the error message?
- How to find the contacts who opened the emails and the ones who haven't opened the emails?
- How to embed calendar on the landing page or website?
- How to send Birthday/Anniversary Greetings?
- About Reseller Program
- How do I merge contacts?
- What are the definations for link tracking in email campaigns?
- How to do a call broadcast (Auto Dialer)?
- How do I make calls with EngageBay?
- How to integrate with SIP?
- How do I cancel my subscription?
- How do I verify the from email address?
- How do I integrate with Facebook to sync leads?
- Does deleting a list will also delete the contacts from the account?
- How can I add Google Tracking Code / Facebook Pixel Code on the landing pages?
- How do I remove the EngageBay branding from the forms and landing pages?
- How do I change currency on my account?
- My account is locked. It says too many login attempts. What should I do now?
- How can I setup default font size, font face and font color on the account?
- How to do a call broadcast (Auto Dialer)?
- How do I make calls with EngageBay?
- How do I add a From Email?
- How to integrate with SIP?
- How do I hide live chat from one of the pages on the website?
- Where can I add social media links that appears automatically on email templates?
- How do I add a contact to the automation?
- How to change the contacts or deals or companies owner?
- How to add a default country code for phone numbers on the account?
- How do I exclude or stop some contacts from sending emails through the account?
- How to create categories under Products?
- How do I duplicate a landing page?
- How do I sync my emails to EngageBay?
- How to change positions of the custom fields or fields on the contact form?
- How many lists can I add on my account?
- Where do I receive the chat and how can I answer them
- New help module
Getting Started Guide
Articles to help you get started with the basics
1 articles in this collection
Written by Harry Brook
We use